----- Original Message -----
From: Funcow Support
To: Roger Davies SSDirect
Sent: Thursday, March 01, 2001 5:57 AM
Subject: Re: Tech problems connecting to funcow.com service.

We will have a new version of software (3.0.30) coming out this week and it should address most of the bugs that occurs in previous software.

We sincerely apologize for the delay in this response.
Thank you,

Funcow Support
Funcow.com
(416) 223-0307
1-877-738-6269 (Toll Free)
M-F 8am-9pm
Sat &Sun 10am-6pm

----- Original Message -----
From: Roger Davies SSDirect
To: Funcow Support
Sent: Wednesday, February 21, 2001 10:17 PM
Subject: Re: Tech problems connecting to funcow.com service.
Thank you for your response .. further information .. from a clean boot ..

run funcow.exe .. no response - ever - the first time.
then I do a CTRL+ALT+DEL .. funcow.exe (not responding) .. do an end task.
if run funcow.exe 2nd time .. usually works fine.
strange ..

Some kind of initialization problem?
}:@ Roger Davies
rdavies@ssdirect.com
www.ssdirect.com

----- Original Message -----
From: Funcow Support
To: Roger Davies SSDirect
Sent: Tuesday, February 20, 2001 9:10 AM
Subject: Re: Tech problems connecting to funcow.com service.
We sometime have problems like any other service provider however the additional features that you have on your system hence the double beeping will also create problems for the modem when dialing. However, in regards to the freezing up of your system we are in the process of rectifying that problem.
We are aware of this problem, and apparently it is only happening to certain individual system. A few customers in regards to this problem have informed us about their system freezing up, and unfortunately at this point we can only advise you that you go back to our older version 1.4.10. You will however need to change your phone book setting please see the attachment to update your phone book and follow the instructions carefully.

We sincerely apologize for the delay in this response.
Thank you,
Funcow Support
Funcow.com
(416) 223-0307
1-877-738-6269 (Toll Free)
M-F 8am-9pm
Sat &Sun 10am-6pm

----- Original Message -----
From: Roger Davies SSDirect
To: support
Sent: Saturday, February 10, 2001 2:53 PM
Subject: Tech problems connecting to funcow.com service.
Greetings,
Have been reviewing your product for recommendation to my clients, but have run into a few snags. Hope you can shed some light. We have been testing on a range of systems from 486-100 Win95B 20M system up to Pentium-233 Win98SE 128M system.

Funcow.com usually locks up if any other programs are already running on task bar. After clicking on Connect, nothing happens, so I have to CTRL-ALT-DEL to End Task on 'FunCow.Com (not responding)', shut down all other running programs. Only then will FunCow.Com continue on, creating the advert bar and dialing out.
Created accounts one week ago, since last Thursday the connection dials out but never connects. We are trying to access the Lethbridge, Alberta number. I presume it is having difficulties, as none of the test machines have been able to connect for several days.
Annoyance: On our phones, we have telco answering service that changes the dial tone to double beep when messages are waiting. The 'wait for dial tone' has to be turned off, because when a message is waiting the modem won't dial out even though it is just the double beep message waiting dial tone. Problem: I see no way to disable the 'wait for dial tone' feature in your dialer. Note: This is a problem regardless of the setting in the advanced modem panel for my modems.
We are testing using the ad supported version. I presume that the annual no-ad paid version suffers from the same connection problems.

Thanks! I await your enlightening reply.
}:@ Roger Davies
rdavies@ssdirect.com
www.ssdirect.com