ÿþ Roger Davies Box 389 132 2nd Street SW Magrath, AB, Canada T0K 1J0 Work 758-3577 Home 758-3827 Fax 758-3505 rdavies@ssdirect.com Objective --------- Computer support technician or help desk position within Southern Alberta region. Related Experience ---------- 11 years: 1993 2004 Soft Serve Direct Inc Magrath, AB Computer Consulting, Sales, and Service " Custom web site design and Javascript /CGI programming (e.g. see ssdirect.com, magrath.ca, magrath-ab.net websites). " Configure and maintain stand alone web and file servers (e.g. Holland Insurance, my own company Soft Serve Direct). " Onsite system repairs and troubleshooting various on-going clients (over ten years servicing computers on site and at main work shop across Southern Alberta from Mountain View to Raymond and beyond). " Program installations, user training and consulting. " Ongoing consulting on Windows and Linux networks. " Broad experience on diverse platforms from Linux to Windows. 10 years: 1983 1993 Alberta Treasury Edmonton, AB Computer Systems Analyst " Address user requests for maintenance and development programming. " Program, test and debug changes to critical financial tracking programs. " Create user documentation and training materials and custom reporting as required. Education --------- 4 years: 1979 1983 University of Alberta Edmonton, AB " Bachelor of Commerce " Major in Management Science and Computer Studies. Expertise --------- " Website Design: Broad experience creating and maintaining commercial and service websites. Maintain customized Redhat Linux webserver for local websites. " PC Repairs and Consulting: Years experience on IBM compatible computer system troubleshooting and repairs. Provide on-site one-on-one user training for commercial software and Windows operating systems. " Documentation Skills: Well developed verbal and written communication skills in request management problem description, analysis, proposal submission and implementation plans from both management and user perspective within a large IT environment. Report Production: Years experience generating summary reports and custom documents to user specifications. Used COBOL and FOCUS 3GL to access, summarize and format data from mainframe databases. " Leadership: Work equally well in systems group in both leadership and support roles, as well as on own with little or no supervision. " Training: Broad experience troubleshooting and resolving computer hardware and software problems on a variety of platforms while successfully working with the public. " Hardware: IBM PC Compatible Computer Installation, Repair and Maintenance, both new and used: systems. Component installation, including network cards and cabling, modems, memory and motherboards, hard drives " Software: Operating Systems: Windows XP/98/95,3.x, MS DOS, Networking, Linux, Novell Netware Programming Languages: COBOL, QBASIC, SQL, Javascript, Perl Suites: MS Office, Corel WordPerfect, Open Office (free open source) Word Processing: MS Word/Works, WordPerfect, Accounting: Quickbooks, ACCPAC Plus, Vigilant (network), Quicken, Simply Accounting, M.Y.O.B. Spreadsheet: Lotus 123 and compatible, QuattroPro, Excel Database: mySQL, php, Internet: Internet Explorer, Mozilla, Netscape, Frontpage HTML Web Page Creation. Skills ------ Skill Name Skill Level Last Used Experience HTML Web Design Expert Currently used 10 years Javascript Intermediate Currently used 7 years Perl CGI Intermediate Currently used 5 years PC Hardware Repair Expert Currently used 11 years PC Hardware Config Expert Currently used 11 years PC Software Config Expert Currently used 11 years PC Networking/Cabling Expert Currently used 8 years COBOL programming Expert +4 years ago 10 years References ---------- Available on Request Personal -------- Birth date: Oct 22. Married. Five lovely daughters. Excellent health. Avid reader. Expert computer consultant with valuable experience in both legacy and newer technology platforms.