Case: Telus Internet Down

Telus Internet went down at 10am Wed 10 Nov 2010 until after 2pm. Not a big deal for a home user, but killer for a business that relies on the internet for the interac machine and for processing transactions (eg in the Pharmacy). Can we expect a refund? Unlikely. [aside: we eventually switched to Shaw Internet  ..]

 12:17:17 :Welcome! Thank you for using TELUS Chat Support, please be advised that your chat session will be recorded to ensure a quality customer experience.
 12:17:17 :Roger: Initial Question/Comment: I have clients all over southern alberta calling to see when your internet service is likely to be fixed .. any news?
 12:17:22 :You are number (16) in queue. Estimated wait time is 0 hours 42 minutes 56 seconds

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 12:17:32 :You are number (15) in queue. Estimated wait time is 0 hours 39 minutes 37 seconds
 12:22:42 :You are number (14) in queue. Estimated wait time is 0 hours 36 minutes 50 seconds
 12:26:33 :You are number (13) in queue. Estimated wait time is 0 hours 39 minutes 15 seconds
 12:31:08 :You are number (12) in queue. Estimated wait time is 0 hours 39 minutes 58 seconds
 12:34:58 :You are number (12) in queue. Estimated wait time is 0 hours 45 minutes 17 seconds
 12:35:08 :You are number (11) in queue. Estimated wait time is 0 hours 42 minutes 38 seconds
 12:35:43 :You are number (10) in queue. Estimated wait time is 0 hours 37 minutes 18 seconds
 12:38:08 :You are number (9) in queue. Estimated wait time is 0 hours 39 minutes 58 seconds
 12:44:33 :You are number (8) in queue. Estimated wait time is 0 hours 36 minutes 39 seconds
 12:52:23 :You are number (7) in queue. Estimated wait time is 0 hours 39 minutes 13 seconds
 12:53:18 :You are number (6) in queue. Estimated wait time is 0 hours 36 minutes 36 seconds
 13:07:58 :You are number (5) in queue. Estimated wait time is 0 hours 36 minutes 27 seconds
 13:09:58 :You are number (5) in queue. Estimated wait time is 0 hours 33 minutes 51 seconds
 13:10:23 :You are number (4) in queue. Estimated wait time is 0 hours 31 minutes 15 seconds
 13:19:33 :You are number (4) in queue. Estimated wait time is 0 hours 33 minutes 51 seconds
 13:19:53 :You are number (3) in queue. Estimated wait time is 0 hours 31 minutes 15 seconds
 13:20:28 :You are number (2) in queue. Estimated wait time is 0 hours 29 minutes 15 seconds
 13:29:38 :You are next in queue... Estimated wait time is 0 hours 23 minutes 43 seconds
 13:31:53 :Joseph has joined this session!
 13:31:54 :Connected with Joseph. Your reference number for this chat session is 57955.
 13:32:28 :Joseph: Thank you for using TELUS Support Centre, my name is Joseph and I am here to assist you. Am I chatting with Roger?
 13:41:30 :The session has ended!